Return 2 App FAQ

Is the App available for both iOS and Android?

Yes, the latest App is available for both devices as “Return 2.”

How do I start the App?

The first time you open the App, you’ll need to authorize yourself with the system.  This can be done in one of two ways.  The first is through Single Sign On (if enabled by your employer), which will bring you to a page where you would use your regular employee credentials.  The alternate is through a QR Authorization code that you would scan with your smartphone’s camera.  When initially rolled out from your employer, you will receive instructions on how to access the app using the appropriate procedure including any QR Authorization code needed.  You may need to display the code on another device (like a computer) or print it out to scan it with your phone.

What is the Consent form?

This consent form is your company’s policy and provides your consent to the use of this App and the R2 solution to support returning to work.  Signing indicates your understanding and acceptance of the terms and conditions.  This is a one-time form but may be updated and pushed out for your review and signature again in the future.

What are surveys or the temperature input used for?

This procedure ensures employees are mindful about their health status daily to help reduce risk of infection at work.  This data is used to build your health score and only this health score is used by the app.  Your responses never leave the phone and are not stored on your phone except during the calculation of the health score.

How do I use the Calendar?

Detailed instructions are available in-App by selecting the help (information) screen in the upper right-hand corner.  You can step through the options for input.  This provides you the ability to indicate your needs/availability to help your company schedule available work to limit the number of people in the facility when needed. 

What’s the difference between a QR code and an NFC tag?

You can scan in either mode with the QR code being read by your camera and the NFC tag by a sensor in your smartphone.  They are the same. The QR code is a label on top of the NFC tag.  This is provided for redundancy.

How often do I need to scan the tags?

Ideally, you’d scan all tags where you are spending time, each time you are there.  This includes entering a conference room, arriving at your workstation, etc.  Each time you scan a tag it not only logs your presence, but also provides you the cleaning status for that area.  The more detailed information available to the system, the more effective it can be in identifying at-risk employees who may be been exposed to someone who tests positive for COVID.

Does the App have in-App help?

Yes, most screens have an ‘information’ link in the upper right-hand corner.  Clicking on that will bring up a copy of the current screen with additional instructions on its use.

What if I have an issue with the App that isn’t explained there?

Select the ‘Help’ section.  There is a link to this FAQ there as well as a link to a web form you can use to request additional help or to report an issue (or a suggestion).